TechSW Return & Exchange Policy

Last updated: 30.10.2025

At TechSW Ltd., customer satisfaction is our priority. We ship physical products worldwide to the United Kingdom and operate in compliance with UK consumer laws. This return policy applies to online purchases.

1. Legal Right of Withdrawal – 14 Days

Under the UK Consumer Contracts Regulations 2013:

You may request a return within 14 calendar days from the day you receive your product, without providing a reason.
Informing us of your decision is sufficient; no explanation is required.

2. Return Conditions

To be eligible for a return, the product must be:

✅ Unused
✅ In resellable condition
✅ Returned with original packaging and labels

Returns may be refused if:

❌ The product is personalized or custom-made
❌ Hygienic products with broken seals
❌ Products showing signs of excessive use

3. Return Procedure

To request a return:

📩 support@techswltd.com
💬 Live Support on our website

After approval, we will provide return instructions and shipping details.

4. Refunds

Once the product is received and inspected, refunds are processed within 14 days.
Refunds are issued to the original payment method.
Shipping fees may not be refunded (unless promotional conditions apply).

5. International Returns

For returns outside the UK:

The customer is responsible for all return shipping costs.
It is recommended to use insured shipping.
Any customs fees, taxes, or import duties are the responsibility of the customer, regardless of direction.

6. Exchanges

You may request an exchange for a different size, model, or color.

Subject to stock availability.
Shipping costs for the exchange may be borne by the customer.

7. Damaged or Faulty Products

If your product arrives damaged, defective, incomplete, or incorrect:

Contact us within 48 hours of delivery.
Photo or video evidence may be requested.
Return shipping costs are covered by TechSW for such cases.

8. Damage During Delivery

If the package appears damaged upon delivery:

Request a damage report or note from the courier.
Contact us immediately afterward.

9. Contact

For questions or requests:

📧 support@techswltd.com
💬 Live Support (24/7)

10. Policy Changes

TechSW Ltd. reserves the right to update or modify this policy when necessary.