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TechSW Ltd. Privacy Policy
Last Updated: 30.10.2025
TechSW Ltd. (“we”, “us”, “our”) is committed to protecting your privacy and ensuring transparency regarding how your personal data is collected, processed, and stored. This Privacy Policy applies to all users who visit our website, use our services, or purchase our products worldwide.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Data Controller
TechSW Ltd.
United Kingdom
Email: support@techswltd.com
We are responsible for data handling under the UK Data Protection Act and the UK GDPR (General Data Protection Regulation).
2. Information We Collect
We may collect the following:
2.1 Personal Data
- Full name
- Email address
- Billing and shipping address
- Phone number
- Order history
- Payment details (tokenized via payment providers)
2.2 Technical Data
- IP address
- Browser type/version
- Device information
- Cookies and tracking data
- Usage analytics
2.3 Optional Data
- Live chat data
- Support request content
3. How We Collect Data
Data is collected through:
- Account registration
- Checkout process
- Customer support/contact forms
- Live chat interactions
- Cookies and tracking scripts
4. Purpose of Data Processing
We process personal data for:
✅ Order fulfillment
✅ Payment processing
✅ Shipping and delivery
✅ Fraud prevention
✅ Customer support
✅ Account management
✅ Analytics and performance improvement
✅ Legal compliance
5. Legal Basis of Processing (UK GDPR)
We process data on the basis of:
- Contractual necessity (order fulfillment)
- Legitimate interest (fraud prevention, analytics)
- Legal obligation (tax/invoice records)
- Consent (newsletter subscriptions)
6. Payment Information
We do not store raw credit/debit card numbers.
Payments are securely processed through:
- Stripe
- PayPal
- Google Pay
- Apple Pay
- Apple Link
- Credit/Debit card gateways
These providers may collect additional data according to their own policies.
7. Cookies
Cookies may be used to:
- Maintain user sessions
- Improve website performance
- Personalize user experience
- Analyze traffic
You may disable cookies in your browser settings.
8. Sharing Your Data
We may share limited data with:
- Payment processors
- Shipping carriers
- Analytics providers (e.g., Google Analytics)
- Fraud prevention services
We never sell personal data to third parties.
9. International Transfers
As we operate globally, your data may be processed outside your country.
All transfers comply with:
- UK GDPR safeguards
- Standard contractual clauses (SCCs)
10. Data Retention
We keep:
- Order/invoice data for 6 years (legal requirement)
- Support communications for 24 months
- Analytics data for 26 months
You may request deletion where legally applicable.
11. Your Rights (UK GDPR)
You have the right to:
- Request access to your data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Object to processing
- Restrict processing
- Data portability (export your data)
- Withdraw consent
To exercise rights, contact: support@techswltd.com
12. Security Measures
We use:
- SSL encryption
- Tokenized payment methods
- Access controls
- Firewall protections
- Malware scanning
However, no online system is 100% secure.
13. Children’s Privacy
Our website is not intended for individuals under 13.
We do not knowingly collect data from minors.
14. Third-Party Links
We may link to external websites.
We are not responsible for their privacy practices.
15. Marketing & Communication
With explicit consent, we may send:
- Promotions
- Product updates
- Newsletters
You can unsubscribe at any time.
16. Data Breach Policy
In case of a data breach:
- Authorities and affected users will be notified within legally required timelines.
17. Changes to This Policy
We may update this policy periodically.
Updates will be posted to this page with an updated revision date.
18. Contact Information
If you have questions regarding this policy:
📧 info@techswltd.com
💬 Live Chat (24/7)
Thank you for trusting TechSW Ltd. with your data.