Return & Refund Policy – TechSW LTD

Thank you for shopping with TechSW LTD.
Because we primarily sell digital products, software licenses, and activation keys, we operate under a strict no-refund policy, except in limited cases described below.

Please read this policy carefully before making a purchase.

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1. General Rule – No Refunds

TechSW LTD does not accept refunds for any of the following:

• Incorrect product selection by the customer
• Compatibility issues caused by the customer’s device, operating system, hardware, or third-party software
• Change of mind after purchase
• Accidental purchases
• Digital products that have already been delivered, viewed, activated, or used

All sales are final.

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2. Faulty or Non-Working Product

In the rare event that a product is faulty, does not activate, or cannot be used due to an error caused by us, we provide the following solution:

2.1. Replacement First

If a product is confirmed to be faulty, we will:

• Replace it with the same product at no additional cost.

2.2. Refund Only If Replacement Is Not Available

A refund will only be issued if:

• The same product or an equivalent replacement cannot be supplied, or
• The product is permanently unavailable in our system.

Refunds will not be issued under any other conditions.

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3. Evidence Required (Screenshot Mandatory)

To process a replacement request, customers must provide:

• A clear screenshot or screen recording showing the error message,
• Proof of activation failure, or
• Any system message indicating that the key/product does not work.

Without valid evidence, we cannot process a replacement or refund.

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4. Incorrect Information Provided by Customer

TechSW LTD is not responsible for issues caused by:

• Wrong email address provided during checkout
• Incorrect product version selected (e.g., Windows instead of Mac, wrong year/version)
• Software incompatibility due to outdated operating systems or unsupported devices

In such cases, refunds or replacements will not be issued.

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5. Digital Delivery Policy

All digital products are delivered electronically.
A product is considered delivered once:

• It is sent to the email address provided, or
• It appears in the customer’s account/download section.

Once delivered, the product cannot be cancelled or refunded.

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6. Chargebacks & Fraud Prevention

Unauthorized chargebacks or fraudulent refund attempts will result in:

• Suspension of the customer’s account
• Reporting to payment processors and anti-fraud systems
• Potential legal action if necessary

We encourage customers to contact us first before opening any dispute.

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7. Contact Us

If your product is not working or you need support, please contact us at:

📩 Email: info@techswltd.com
🏢 Company: TechSW LTD

We will respond as quickly as possible to assist you.