TechSW Ltd. Terms of Sale (Sales Agreement)

Last Updated: 30.10.2025

This Sales Agreement (“Agreement”) sets forth the terms and conditions for the purchase of physical products sold by TechSW Ltd. By placing an order, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.

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1. Company Information

TechSW Ltd
United Kingdom
Email: support@techswltd.com
Live Chat: Available on website

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2. Eligibility

By making a purchase, you confirm:

• You are at least 18 years old, or using the site under adult supervision.
• You are legally authorized to enter into binding purchase agreements.

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3. Order Acceptance

Orders are confirmed only after:

• Successful payment authorization,
• Inventory availability,
• Fraud review where applicable.

TechSW Ltd. reserves the right to refuse or cancel orders at any time.

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4. Product Information

We make every reasonable effort to accurately display:

• Specifications
• Photos
• Descriptions

Actual colors/materials may vary slightly due to manufacturing differences or screen displays.

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5. Pricing

All prices are displayed in applicable currency at checkout.

Prices may change without notice.

Your price is locked at the time of purchase.

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6. Shipping

TechSW Ltd. ships worldwide.

Shipping times vary by region and courier availability.

Delays caused by the carrier, customs, or external factors are not our responsibility.

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7. Customs & Import Fees

International shipments may incur:

• Customs duties
• Import taxes
• Brokerage fees or handling fees

All customs-related fees, taxes, and import duties are the sole responsibility of the customer.

Refusal to pay does not entitle the customer to a free refund.

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8. Payment Methods

We currently accept:

• Stripe
• PayPal
• Google Pay
• Apple Pay
• Apple Link
• Credit/Debit Cards

Payments must be authorized and valid at the time of purchase.

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9. Return & Exchange Policy

(As requested, this policy is included exactly as previously written, in English)

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TechSW Return & Exchange Policy

Last updated: 30.10.2025

At TechSW Ltd., customer satisfaction is our priority. We ship physical products worldwide to the United Kingdom and operate in compliance with UK consumer laws. This return policy applies to online purchases.

1. Legal Right of Withdrawal – 14 Days

Under the UK Consumer Contracts Regulations 2013:

• You may request a return within 14 calendar days from the day you receive your product, without providing a reason.
• Informing us of your decision is sufficient; no explanation is required.

2. Return Conditions

To be eligible for a return, the product must be:

✅ Unused
✅ In resellable condition
✅ Returned with original packaging and labels

Returns may be refused if:

❌ The product is personalized or custom-made
❌ Hygienic products with broken seals
❌ Products showing signs of excessive use

3. Return Procedure

To request a return:

📩 support@techswltd.com
💬 Live Support on our website

After approval, we will provide return instructions and shipping details.

4. Refunds

• Once the product is received and inspected, refunds are processed within 14 days.
• Refunds are issued to the original payment method.
• Shipping fees may not be refunded (unless promotional conditions apply).

5. International Returns

For returns outside the UK:

• The customer is responsible for all return shipping costs.
• It is recommended to use insured shipping.
• Any customs fees, taxes, or import duties are the responsibility of the customer, regardless of direction.

6. Exchanges

You may request an exchange for a different size, model, or color.

• Subject to stock availability.
• Shipping costs for the exchange may be borne by the customer.

7. Damaged or Faulty Products

If your product arrives damaged, defective, incomplete, or incorrect:

• Contact us within 48 hours of delivery.
• Photo or video evidence may be requested.
• Return shipping costs are covered by TechSW for such cases.

8. Damage During Delivery

If the package appears damaged upon delivery:

• Request a damage report or note from the courier.
• Contact us immediately afterward.

9. Contact

For questions or requests:

📧 support@techswltd.com
💬 Live Support (24/7)

10. Policy Changes

TechSW Ltd. reserves the right to update or modify this policy when necessary.

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10. Warranty

Unless stated otherwise, products include a standard manufacturer warranty where applicable.

Warranty does not cover:

• Accidental damage
• Misuse
• Unauthorized repairs

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11. Limitation of Liability

TechSW Ltd. is not liable for:

• Courier delays
• Customs delays
• Losses due to product misuse

Our liability shall not exceed the value of the purchased product.

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12. Governing Law

This Agreement is governed by the laws of the United Kingdom.

Any disputes shall be handled by UK courts.

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13. Policy Modifications

TechSW Ltd. reserves the right to update or modify policies at any time.

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14. Acceptance

By completing checkout, you confirm:

✅ You agree to this Sales Agreement
✅ You accept the Return & Exchange Policy
✅ You accept responsibility for all import/customs duties

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TechSW Ltd.
Thank you for shopping with us!